01628 476283
COMPLAINTS | PRIVACY POLICY | office@barrettlaw.co.uk

Complaints

What to do if you’re not happy with our services?

We pride ourselves on giving our clients the very highest level of service and client care, but if you are unhappy about any aspect of the service that you have received, or about your bill, then please contact Jamie Barrett on 01628 476283 or email jamie@barrettlaw.co.uk or write to him at our office address as set out on our home page. He will either meet with you to discuss the difficulties or your complaint or try to resolve your issue and write to you offering an explanation.

If you are not satisfied with our handling of your complaint then you can ask either The Solicitors Regulation Authority Tel. 0370 606 2555 and email: contactcentre@sra.org.uk or take your case to the Legal Ombudsman (LeO).

The LeO deals with all aspects of poor service, such as delayed or unclear communication, problems with your fees, or loss of documents.

A complaint to LeO must normally be made six months of the date of the conclusion of the Firm’s complaints procedure and no more than six years from the date of the act/omission, or no more than three years from when you should reasonably have known there was cause for complaint.

You can contact the Legal Ombudsman by

This firm strictly adheres to The Solicitors Code of Conduct as set out by The Solicitors Regulation Authority and a copy of the current rules can be found at http://www.sra.org.uk/rules.